Refund policy

Refund Policy

At TechTiang, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for details on returns and refunds.

Eligibility for Refunds

• Products must be returned within 30 days of delivery
• Items must be in original condition with all packaging and accessories
• Proof of purchase is required for all refund requests
• Certain products may have specific return conditions (e.g., hygiene-sensitive items)

Non-Refundable Items

The following items are not eligible for refunds unless defective:

• Opened software or digital downloads
• Personalized or custom-made products
• Products with removed serial numbers or tampered warranty seals

Refund Process

1. Contact our support team at [email protected] to initiate your return
2. You will receive return instructions and a Return Authorization Number
3. Package the item securely with all original contents
4. Ship the item back to us using a trackable method
5. Once received and inspected, we will process your refund within 5 business days

Refund Methods

Refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using insured shipping with tracking for all returns.

International Returns

For international orders, please note that any customs fees or import taxes are non-refundable. Return shipping costs are the customer's responsibility.

Questions

If you have any questions about our refund policy, please contact us at [email protected].